All of our items are made to order, so please allow 5-7 business days for processing, not including shipping.
Business days do not include weekends or holidays.
Some items may require additional processing time.
Please note that weather conditions, carrier delays, or staffing issues may impact shipping and transit times. While these factors are beyond our control, we promise to do our best to get your order out as quickly as possible.
Shipped To Wrong Address
Please double-check your shipping address when placing your order. We are not responsible for packages delivered to an incorrect address provided by customer at checkout. If you need to make a change, email us at sassyobsession51@gmail.com as soon as possible so we can help before your order ships. Once shipped, we cannot take responsibility for delivery issues.
Lost, Stolen, or Delayed Packages
Sassy Obsession is not responsible for lost, stolen, or delayed packages.
Once tracking information indicates that your order has been received by USPS, Sassy Obsession is not liable for missing or stolen packages.
For questions or concerns regarding shipment tracking or delivery, please contact USPS (your local post office).
Important Shipping Notes
Shipping fees are non-refundable, except in cases of an error on our part.
Return Policy
We want you to love your order, but we understand that sometimes an item may not fit as expected. We are happy to accept eligible returns and issue store credit in accordance with the policy below.
General Return Guidelines
Returns are for store credit only.
No refunds will be issued, except in cases of defective items or errors on our part.
Items may be exchanged for the same item in a different size, if available. Otherwise, store credit will be issued.
All returns or exchanges must be initiated within 14 days of receiving your order.
Items must be unworn, unwashed, and in original condition.
Returns showing signs of wear, makeup or other stains, excessive pet hair, or smells of smoke or perfume will not be accepted and will be returned to you at your expense.
Return Shipping Responsibility
Customers are responsible for all shipping costs associated with returning or exchanging item(s).
Sassy Obsession does not cover return or exchange shipping costs, unless the item(s) arrive damaged, defective, or due to an error on our part.
We strongly recommend shipping returns and exchanges with a tracking number.
Sassy Obsession is not responsible for return or exchange packages lost in transit.
Defective Products & Returns Due to Our Error
If there is a mistake with your order or your product arrives defective or damaged, we will make it right by:
Replacing the product or,
Issuing a refund (defective items only)
In these cases, Sassy Obsession will cover the cost of return shipping.
Defective or damaged items must be reported within 48 hours of package arrival.
Incorrect items must also be reported within 48 hours of delivery.
If not reported within this timeframe, no store credit or refund will be issued.
If the product is not defective, standard return shipping fees apply.
